Refund Policy

Overview

Our refund policy is designed to ensure customer satisfaction while maintaining the quality and integrity of our services. Please read this policy carefully before placing your order.

Eligibility for Refunds

Refunds are considered on a case-by-case basis within 24 hours of initial payment. After this period, refunds are generally not available unless there are exceptional circumstances.

Refund Conditions

Refunds may be issued if:

• The service has not yet begun production
• There has been a significant error on our part that cannot be corrected
• The service provided does not match the agreed-upon specifications
• There has been a duplicate charge

Refunds will not be issued for:

• Change of mind after the project has started
• Minor revisions that are covered under our standard revision policy
• Failure to provide necessary information or assets in a timely manner
• Requests for changes outside the original scope of work

Refund Process

To request a refund, please contact us at info@primeoncrest.com with your order details and reason for the refund request. All refund requests will be reviewed within 3-5 business days.

Refund Amount

If approved, refunds will be processed to the original payment method. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.

Service-Specific Policies

For package purchases, if a portion of the services has already been delivered, the refund amount will be reduced by the value of services already provided. Custom packages and rush orders may have different refund terms as specified in the individual agreement.

Exceptions

Some services may have different refund terms as specified in their individual terms of service. Digital products and downloadable files are non-refundable once delivered, unless there is a significant error or defect.